Legal hub
Our terms, privacy documents, security information and accessibility statement, in one place. Written to be read: if anything is unclear, ask us.
Legal terms
The agreements that apply when a school buys a licence and when anyone uses the platform.
School Subscription Terms
The standard terms for schools and departments that buy a licence. Includes our Data Processing Agreement (Appendix 1) and security measures (Appendix 2).
Terms of Use
The rules for everyone who uses the platform — students, teachers and individual subscribers. Covers acceptable use, your work, AI marking and personal data.
Data privacy
How we handle personal data, who helps us, and how we use AI. Schools are the controller of their students’ data; we process it on their behalf.
Privacy Notice
How we collect, use, share and protect personal data — for school users, individual subscribers, teachers trying the free account, and website visitors.
Your privacy, explained
A short, plain-English version of our Privacy Notice, written for students.
Data Processing Agreement
Our UK GDPR / EU GDPR processor terms for schools. Included in the School Subscription Terms as Appendix 1, with the details of processing and our security measures.
Sub-processors
The companies we use to run the platform, what each one does, and where it processes data. We use the same sub-processors for every school.
AI Statement
Where we use AI, what data it sees, how accurate it is, and how teachers stay in control.
Cookie Policy
The small number of cookies and similar technologies we use, and why we don't need a cookie banner.
Information security
How we protect the platform and the data schools trust us with.
Information Security Overview
How we protect the platform and the data schools trust us with — access control, encryption, AI safeguards, and incident response.
Privacy & Security
The short version for schools: our principles, the key facts at a glance, and answers to the questions data protection officers ask most.
Security questionnaires
We are happy to complete your school’s security and privacy questionnaire or DPIA questions as part of procurement.
Report a security issue
Found something that looks like a security weakness? Tell us and we will acknowledge it within three working days.
Accessibility
Our goal is for every student to be able to use the platform, in line with WCAG 2.2 level AA.
Accessibility Statement
Our commitment to making the platform usable by every student, what we've done so far, and what we know still needs work.
Need another format?
If a student needs content in a different format, or finds part of the platform hard to use, tell us and we will help.
Contact us
Second Nature Learning, CONFIRM: business address.
Data privacy & security
Data protection requests, DPAs, questionnaires and security reports.